Q: Do you ship internationally
A: We do! but rates are set by a third party.
Q: How long will it take to get my items?
A: We are a small production, you can expect it to take about 2 weeks to receive your order.
Q: What payment methods do you accept?
A: We accept all major credit cards and payment services for your convenience.
Q: Can I track my order?
A: Yes, once your order has shipped, we will send you an email with the tracking information.
Q: What is your return policy?
A: We currently do not offer returns.
Q: How can I cancel or change my order?
A: Please contact us within 24 hours of placing your order to make any changes.
Q: Are there any additional fees I should be aware of?
A: Applicable sales tax and shipping fees will be added to your order at checkout.
Q: Do you offer expedited shipping?
A: At the moment, expedited shipping options are not available.
Q: How is the product packaged for shipping?
A: Every item is different, but we take great care in packaging your items to ensure they arrive in perfect condition.
Q: What should I do if I receive a damaged item?
A: Please contact us immediately so we can address the issue and send a replacement if necessary.
Q: Do you offer gift wrapping services?
A: Currently, we do not offer gift wrapping, but we are looking to add this service in the future.
Q: How can I contact customer service?
A: You can reach out to us via email at or call us directly at orders@bluehorizonsinc.com during our business hours.